Introduction by Ronald M. Glassman, William H. Swatos, Jr., and Paul L. Rosen
Part I: The Problem
From Government over Persons to the Administration of Things: Marx and Engels on Bureaucracy by Wolfgang Schluchter
Max Weber and the Possibilities for Socialism by Ernest Kilker
Max Weber and the Crisis of Liberal Democracy by Wolfgang J. Mommsen
Conflicts Between Legal and Bureaucratic Systems of Authority by Ronald M. Glassman
Part II: Authoritarian Tendencies in Modern Bureaucracies
Social Rights in the Welfare State: The Contrast Between Adjudication and Administration in the United States by Kathi V. Friedman
The Patient at Peril: Hospital Bureaucracy and Medical Records by Paul L. Rosen
The Moral Ethos of Bureaucracy by Robert Jackall
Bureaucracy and Civil Liberties: The FBI Story by Kenneth O'Reilly
Bureaucracy and Rationalization in the Soviet Police by William M. Jones
Part III: Some Proposed Solutions in Service to Democracy
Power versus Liberty in the Welfare State: A Bill of Rights for Social Service Beneficiaries by Ira Glasser
"Constitutionalizing" Corporations: An Employee Bill of Rights by Ralph Nader, Mark Green, and Joel Seligman
Industrial Democracy in the Era of the Corporate Leviathan by Robert Dahl
The Need for a Legislative Ombudsman by Donald C. Rowat
Quality Circles: Implications for American management by Lisa K. Armour
Epilogue: Bureaucracy and Its Discontents by William H. Swatos, Jr.
Notes
Bibliography
Index
About the Contributors