PART I: INTRODUCTION:
Chapter 1 Introduction;
Chapter 2 The construction of service charge provisions;
PART II: SERVICES:
Chapter 3 The Services: Overview;
Chapter 4 Maintenance and repairs;
Chapter 5 Heating and lighting;
Chapter 6 Cleaning and refuse collection;
Chapter 7 Compliance with legislation;
Chapter 8 The costs of management and managing agents;
Chapter 9 Employment of caretakers/other staff;
Chapter 10 Insurance;
Chapter 11 Legal costs;
Chapter 12 The cost of borrowing;
Chapter 13 Marketing and promotion costs;
PART III: SERVICE CHARGE MACHINERY:
Chapter 14 Overview of machinery;
Chapter 15 Types of management structure;
Chapter 16 Common service structures;
Chapter 17 Certification;
Chapter 18 Consultation, estimation, information and consent requirements;
Chapter 19 Accounts;
Chapter 20 Demands;
Chapter 21 Apportionment;
Chapter 22 Sinking funds and reserve funds;
Chapter 23 Problematic machinery;
Chapter 24 Variation of service charge schemes;
Chapter 25 Effect of destruction of premises;
Chapter 26 Enforcement of service charges between freeholders;
PART IV: STATUTORY REGULATION OF SERVICE CHARGES:
Chapter 27 Introduction;
Chapter 28 Application of the statutory regulations;
Chapter 29 Substantive limitations on residential service charges;
Chapter 30 Consultation requirements;
Chapter 31 Time limits for demands: Section 20B;
Chapter 32 Rights to information about the landlord;
Chapter 33 Rights to information about the service charges;
Chapter 34 Recognised tenants' associations;
Chapter 35 Right to a management audit;
Chapter 36 Statutory trust of service charge funds;
Chapter 37 Unfair terms in Consumer Contract Regulations 1999;
Chapter 38 Public sector tenants: Right to buy leases;
PART V: REMEDIES:
Chapter 39 Introduction;
Chapter 40 Landlord's remedies: Debt claim against an existing or former tenant;
Chapter 41 Landlord's remedies: Debt claim against a guarantor or a party who has entered into an authorised guarantee agreement;
Chapter 42 Applications to the LVT: Section 27A of the Landlord and Tenant Act 1985 (residential leases only);
Chapter 43 Landlord's remedies: Distress;
Chapter 44 Landlord's remedies: Service of notice under section 6 of the Law of Distress Amendment Act 1908;
Chapter 45 Landlord's remedies: Forfeiture;
Chapter 46 Miscellaneous landlord's remedies;
Chapter 47 Tenants' remedies and defences.