Dr. Gilbert’s book is an excellent resource to help deal with communication issues and related unplanned school-wide and classroom events. I find much value in the ideas presented, and I strongly recommend its use especially in educator training and improving organizational climate.

Henry L. Roddy, specialist in alternative certification,Dallas Independent School District; consultant in educational leadership, curriculum, and instruction

The effectiveness of an educational leader is found in his or her ability to communicate successfully with all stakeholders in their organization. Scholarly and relevant, Dr. Michael Gilbert lays the framework for school administrators to deal with communication issues they encounter on a daily basis. Drawing from a wealth of research and personal experience, this book offers a myriad of practical suggestions for today's educational leaders. Dr. Michael Gilbert's vast knowledge of the Process Communication Model®, particularly as it applies to educators, provides valuable guidance for successful interactions that will enable both new and experienced educational leaders to increase the number of successful interactions they have both professionally and personally.

Rebecca C. Morriss, director of Special Services, Mountain Pine (AR) School District

Leadership must involve communication that is marked by concern and appropriateness of message. This is particularly true in education, where leaders must address the needs of students and multiple external constituencies as well, including parents, community organizations, accrediting agencies, and a host of others. Dr. Gilbert's book is a self-help handbook for success. It can be used by anyone in a leadership role, or indeed in any situation demanding successful interactions with others designed to create a productive non-confrontational environment.

Angela M. Sewall, dean emerita, University of Arkansas at Little Rock College of Education

For the many practitioners in school administration who continually search for effective strategies to improve self and others, this book is a must. Dr. Michael Gilbert presents the research-based Process Communication Model as a practical, effective tool for understanding and responding appropriately to the real issues that confront administrators on a daily basis. Dr. Gilbert takes the mystery out of effective communication and provides a framework for the acquisition of related skills. It's more than just an interesting read—it's an experience that can take the stress out of your leadership!

John Tackett, superintendent of the Lonoke School District, AR

...a reference work providing helpful advice for communicating with various individuals and groups. Gilbert offers practical scenarios for identifying one's own communication personality and the personalities of our colleagues. He provides specific suggestions on ways to interact with others so that the message we wish to communicate is truly understood.

School Administrator

Unlike many of today’s 'how to' books, this resource offers readers a blend of theory and practical applications that are presented in a clearly written, unbiased form that is easy to review, and more importantly, are easy to apply.

This book offers a road map for educational leaders showing them how they can effectively use, and ultimately master, the art of effective communication with members of their respective school communities in an effort to improve the academic and workplace cultures.

The author summarizes a wide variety of leadership and communication concepts and practices. Thanks, Michael, for sharing your knowledge and expertise related to effective communication. The information can, and undoubtedly will, improve workplace practice and policy. Accordingly, this book should be required reading for all educational leaders who are dedicated to improving the process of educating school children.

Thomas L. Williams, EdD, Professor Emeritus Department of Teacher Education California State University, Sacramento