Providing just the right balance between theory and practice, this book is must-read for all librarians seeking to understand the importance of capturing and preserving organizational knowledge. The author provides meaningful, real-life examples and practical solutions showing how and why KM is needed in modern library and information environments. Many libraries struggle with how to collect, organize, and maintain internal data, information, and knowledge for the long-term. This book is an excellent starting point for transforming your library’s stale knowledge now, one-and-done mindset to a dynamic now-and-later knowledge institution.

Spencer Acadia, PhD, University of Denver, department of research methods and information science

Bartlett’s Knowledge Management is a focused and rounded introduction to knowledge management (KM) for librarians and other information professionals. Covering the basics of KM, how KM plays out within an organization, as well as KM futures, this is a must read for anyone in LIS interested in KM theory and practice.

Frank Cervone, executive director for Information Services, School of Public Health at University of Illinois Chicago and lecturer, San Jose State University School of Information

This is a useful, well-written, and insightful look at knowledge management and how it can be applied in a library setting. There are exercises in every chapter that will help librarians and managers tackle the challenges presented by the overload of information that they face. Each chapter includes a summary of key points and references, and many include illustrations that help explain theoretical concepts. The book includes a glossary, a list of sources, and an index. Knowledge Management would be an appropriate purchase for all professional libraries.

Journal of Electronic Resources Librarianship