This work is part of a series of practical guidebooks that explain the many uses and applications of emerging technology. In it, Forrestal guides readers through the ins and outs of creating a knowledge base for policies, procedures, and other documents using real-life examples and an explanatory approach. The author’s amiable, easy-to-understand manner turns what could be a dry topic into an enjoyable experience. Readers will learn how to create a digital knowledge management system, whether a wiki, blog, or FAQ. Of special interest is the chapter on step-by-step library projects, which details how to set up and use Google Drive, Microsoft Sharepoint, Yammer, Wordpress, CBox and LibAnswers. In addition, it features chapters on ‘Tips and Tricks’ and ‘Future Trends.’ The latter is a short treatise describing the future of knowledge management, such as data portability and security concerns. Verdict: This is a valuable addition for library or office managers considering a move from paper policy manuals to digital knowledge management systems.

Library Journal

I enthusiastically recommend the Library Technology Essentials series. Many libraries will want to invest in the entire set as a professional development resource since they will inevitably face some degree of involvement with each of the volume topics. Library technologists will want one of these books at their side as they launch new projects or initiatives. Ellyssa Kroski has shepherded a collection that makes an important contribution to the professional practice of library technology.

Marshall Breeding, Independent Consultant, Speaker, and Author; editor Library Technology Guide editor, Computers in Libraries columnist, and Smart Libraries Newsletter editor