Chapter after chapter, this book brings real stories and solution suggestions that will help any library supervisor or director build a team and system that can weather any headwind that blows our way. For a book that focuses on supporting staff, it was definitely the support I needed right now.

Dawna Bach, Public Service Director, Boone County Public Library, KY, USA

Flaherty's well organized and easily accessible book provides insights on the most important topics for library managers. This second edition addresses highly relevant issues including book bans, remote library work, and offering services with limited resources. This book's practical approach with checklists, recommended sources, and step-by-step guidance on hiring, developing, and mentoring staff is presented in a way that can be implemented by new and seasoned managers alike.

Emily Vardell, MLS, PhD, Associate Professor, School of Library and Information Management, Emporia State University, USA