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Property Management
A Customer Focused Approach
- Textbook
Property Management
A Customer Focused Approach
- Textbook
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Description
Intended for advanced students and practitioners this book gives an up-to-date presentation of property management as practised by a leading company, BAA plc. A key aim of the book is to show the benefits to be obtained from building a business culture based on service to the customer. This may be achieved by due attention to communication, leadership, measurement, benchmarking and accountability.
Table of Contents
Preface
PART 1: INTRODUCING CUSTOMER SERVICE TO PROPERTY MANAGEMENT Introduction
Property Traditions
Drivers for Change Building Blocks to Customer Service
PART 2: CHANGING PROPERTY MANAGEMENT CULTURE AND APPROACH The Property Challenge
Model Implementing the Model
PART 3: AN INTEGRATED PROPERTY BUSINESS Property Management Services
Marketing and Property Development
Retail An American Case Study
PART 4: THE WAY FORWARD The Next Steps.
PART 1: INTRODUCING CUSTOMER SERVICE TO PROPERTY MANAGEMENT Introduction
Property Traditions
Drivers for Change Building Blocks to Customer Service
PART 2: CHANGING PROPERTY MANAGEMENT CULTURE AND APPROACH The Property Challenge
Model Implementing the Model
PART 3: AN INTEGRATED PROPERTY BUSINESS Property Management Services
Marketing and Property Development
Retail An American Case Study
PART 4: THE WAY FORWARD The Next Steps.
Product details
| Published | 28 Jul 1997 |
|---|---|
| Format | Hardback |
| Edition | 1st |
| Extent | 224 |
| ISBN | 9780333674703 |
| Imprint | Red Globe Press |
| Dimensions | Not specified |
| Series | Building and Surveying Series |
| Publisher | Bloomsbury Publishing |
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