Retail Therapy bristles with alarming numbers. Before I finished the book I was recommending it to others, particularly because of his powerful analysis of the crisis. It is worth listening to the fixes – some of them controversial – he believes will cure the industry's ills.

Anne Ashworth, The Times

This is the book that many people will have been waiting for – an explanation of what is happening to retailing, and what can be done about it. For entrepreneurs, policy makers and everyone who has a strong interest in where and how they buy things, it will be fascinating reading.

Lord Hague of Richmond, Former UK Secretary of State for Foreign and Commonwealth Affairs

If you want to understand just how serious the crisis facing retail really is, look no further than Retail Therapy. For those who really care about the future of retail, this book is compulsory reading. Mark tells it how it is and doesn't pull any punches; a must-read.

Andrew Busby, Founder & CEO of Retail Reflections; Forbes Contributor; Founder of the Retail Advisory Board

The most current, most thorough review of retailing I have read in a long time . . . a must-read for every retailer or wannabe retailer out there, whether a millennial or baby boomer. Read it now – you won't regret even a minute of this juicy story.

Terri Fisher, President & CEO, Platinum Coast Retail Consulting; Former Vice President of Merchandising, Macy's/Federated

Retail Therapy is crammed with telling insights, and Mark Pilkington provides a to-do list that every investor, retailer, employee, supplier and customer should read, learn and inwardly digest.

Jonathan Story, Emeritus Professor of International Political Economy, Insead

An experienced retail operator and a very clear thinker, Mark Pilkington has described where retail is today and why and how it should adapt to rapid change.

Maurice Helfgott, Executive Chairman Amery Capital; Chairman Brightpearl; Former Director of Marks & Spencer PLC