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Innovations in E-Government
The Thoughts of Governors and Mayors
Innovations in E-Government
The Thoughts of Governors and Mayors
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In Innovations in E-Government, Erwin A. Blackstone, Michael L. Bognanno, and Simon Hakim make the case that E-government is expected to make middle management of lesser value and flatten the pyramid of management in government. Improved communications, measurability of output, and the greater accountability of workers will reduce the necessary level of worker supervision and reduce the need for middle management. In turn, decisions by top management become more transparent and their accountability will also rise. Thus, as a result of improved technology, government could become leaner. Workers will be more empowered, efficient, and accountable.
When considering the long term effects of e-government on the structure and activities of government, increased transparency becomes a most beneficial aspect. When activities are reported, meetings are broadcast and information is easily accessed, citizens become more informed. This will make government more accountable and good governance in one locality will increase the pressure on others to also adopt the same innovations.
E-government is a technological innovation and moves from an inefficient and mainly unaccountable bureaucracy to a new entrepreneurial and accountable culture. It enables workers at lower levels of the hierarchy to take part in and be accountable for decision-making. E-government is being used to improve the management of cities and to achieve a more efficient use of resources. In the long run, opportunities exist for e-government to bring about a reorganization of government, one that would reduce excessively bureaucratic processes and organizational structures. It is these changes that may ultimately bring the biggest cost savings to taxpayers.
Table of Contents
Chapter 2 1. Electronic Government: Review, Evaluation, and Anticipated Impact
Part 3 II. Increasing the Efficiency of Internal Government Operations
Chapter 4 2. Information Technology and Homeland Security: The Federal Perspective
Chapter 5 3. Using Technology to Strengthen Government Accountability and Achieve True Regulatory Reform
Chapter 6 4. Citistat and Operational Efficiency in City Government
Chapter 7 5. Efficiency, Effectiveness, and Accountability: Improving the Quality of Life through E-Government
Chapter 8 6. Information Technology as a Tool for Government Reform
Chapter 9 7. A Strategic Plan is Not Optional
Chapter 10 8. Newark Brings Its Municipal Government Online
Chapter 11 9. GIS in San Francisco
Chapter 12 10. High-Tech Communications Trailer: Enhanced Public Safety
Part 13 III. Facilitating Government To Business Interactions
Chapter 14 11. The Commonwealth of eVA: Improving Government Efficiency
Chapter 15 12. Making Government Work
Chapter 16 13. The District's Business Resource Center: The Best in e-Customer Service
Part 17 IV. Improving Service Delivery To The Public
Chapter 18 14. Digital Democracy in Alaska
Chapter 19 15. The Evolution of E-Government in Pennsylvania
Chapter 20 16. Streamlining In Arkansas
Chapter 21 17. Providing Digital Government Services Around the Clock Through the Louisiana Services Directory
Chapter 22 18. Georgia on My Mind: Providing Services to the People
Chapter 23 19. The Development of South Dakota's Service Direct Portal
Chapter 24 20. Delivering the Promise of E-Government
Chapter 25 21. City of Edmonton e-Business Program
Chapter 26 22. Using Technology and Making E-Government Work
Chapter 27 23. Technology as an Investment in Neighborhoods: Tampa's Neighborhood Information Page
Chapter 28 24. E-Government Innovation in Honolulu
Chapter 29 25. Using Technology to Reduce and Improve Service
Chapter 30 26. Leveraging City Assets in a Public/Private Partnership to Build a Fibre Optic Infrastructure
Chapter 31 27. Applying Innovations in Mid-Sized Cities: 311 and Chattanooga's Results
Chapter 32 28. Transforming e-Government into E-Service
Product details
| Published | Sep 29 2005 |
|---|---|
| Format | Paperback |
| Edition | 1st |
| Extent | 312 |
| ISBN | 9780742549135 |
| Imprint | Rowman & Littlefield Publishers |
| Dimensions | 228 x 159 mm |
| Publisher | Bloomsbury Publishing |
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