"For decades at the Harvard Kennedy School, Mark Fagan has excelled at helping students design and implement practical solutions in areas such as supply chain management, electric vehicles, and public service delivery. In this insightful book, he joins forces with Ben Gillies to offer a clear, hands-on guide for public officials who want to move from talk to action in artificial intelligence. Rather than making grand promises, they show how governments can use AI to improve performance, simplify processes, and serve citizens more effectively. Drawing on real examples from governments already putting AI to work, they make the technology accessible to anyone in the public sector. If you are hearing about AI and are unsure where to begin, start here and learn how to use it to improve the lives of the people you serve."

Dan Levy, senior lecturer at the Harvard Kennedy School, co-author of Teaching Effectively with ChatGPT, USA

“Governing with AI is a timely and practical guide for leaders navigating the intersection of innovation, technology, and public service. Fagan and Gillies illuminate how artificial intelligence can enhance-not replace-human judgment in the public sector. This framework for ethical, transparent AI adoption empowers governments to leverage new technology, mitigate risks, and deliver smarter, more equitable services. This book is an essential resource for anyone committed to reimagining public value in the age of intelligent systems and AI."

Luciana Burdi, Chief Infrastructure Officer, Massport, USA

“This book connects the science of AI with the art of what's possible. Bringing together a much-needed collection of real-world examples, the authors offer grounded perspective drawn from past successes and failures in the field. It addresses the distinctive opportunities and constraints faced by practitioners in the public sector, to lay out an implementation-focused plan for realizing AI's full potential in tackling some of the world's toughest problems.”

Lauren Olende, IBM Research, USA