Better Business Relationships
Insights from Psychology and Management for Working in a Digital World
Description
Essential advice from psychology and communications on how to develop and maintain meaningful professional relationships for individual and organizational success.
Business success is reliant on being able to get on with people. No matter what the role in an organization, the ability to influence, persuade, motivate and encourage others to act effectively is vital. Better Business Relationships brings together a wealth of knowledge and practical advice, from psychology and management to communications and sales, in order to provide insight and guidance to both new and more experienced workers alike, who may be dealing with both internal colleagues and external clients and suppliers.
As technology advances and automates business processes across industries and roles, communication skills and the ability to form meaningful, constructive professional relationships is at risk of becoming a dying art. With the rise of social media, automation and artificial intelligence, there is worldwide concern that we risk losing the human factors that are needed for individual and organizational success.
Kim Tasso provides practical and essential insight on:
· Understanding yourself and other people;
· Learning how to change;
· The fundamentals of good communication,
· How relationships are formed and conflict management;
· Working with people and teams internally; and
· Working with people externally and selling.
Better Business Relationships is ideal for anyone who wants to improve their relationships at work and gain a greater understanding of critical social and communications skills required to succeed in any professional environment.
Table of Contents
Part 1 – Difference - Understanding Yourself and Others
Chapter 1: Introduction – Difference Is Good. Perception and authenticity
Chapter 2: Emotional Intelligence and Empathy – Managing emotions in yourself and others
Chapter 3: Know Yourself and Adapt to Others – NLP, cognitive styles, personality, gender, generation and culture
Chapter 4: Relationship Styles and Team Roles
Part 2 – Adaptation - Learning How to Change
Chapter 5: Why Change Is Important But Difficult – Attitudes, habits, comfort zones
Chapter 6: How to Learn Effectively – Learning process and learning styles
Chapter 7: Changing Yourself and Others – The change process, goal setting, models of human behaviour, change management , reframing
Chapter 8: Managing Stress, Mindfulness and Building Resilience
Part 3 – Communication Fundamentals
Chapter 9: Face-to-Face Communication
Chapter 10: Non-verbal Communication and Telephone Communication
Chapter 11: Formal and Informal Communications, Etiquette and Storytelling
Chapter 12: Public Speaking and Presenting
Chapter 13: Written Communication – Emails, blogs and reports
Chapter 14: Influence and Persuasion
Part 4 – Relationship Formation and Conflict Management
Chapter 15: Relationship Competencies and Formation
Chapter 16: Types of Relationship
Chapter 17: Why Relationships Go Wrong
Chapter 18: Creating Rapport and Trust
Chapter 19: Conflict and Dealing with Difficult Behaviour
Chapter 20: Achieving Win:Win and Negotiating Styles
Chapter 21: The Negotiating Process
Part 5 – Internal Relationships
Chapter 22: Adapting to Workplace Cultures and Internal Politics
Chapter 23: Assertiveness
Chapter 24: Bullies, Control Freaks and Stubbornness
Chapter 25: Buy In and Consensus
Chapter 26: Working as Part of a Team and Finding a Mentor
Chapter 27: Team Roles and How Teams Form
Chapter 28: Managing Teams, Virtual Teams and Giving Feedback
Chapter 29: Developing and Coaching People
Chapter 30: Delegation and Supervision
Chapter 31: Motivation and Leadership
Part 6 – External Relationships & Selling
Chapter 32: Working with Customers and Clients – Expectations and satisfaction management
Chapter 33: Establishing New Relationships – Self-esteem and self-confidence, first impressions and personal power
Chapter 34: Building Your Contact Base – Networking, targeting, messaging and social media selling
Chapter 35: Selling Yourself and Your Ideas – Sales processes, decision making and cognitive bias
Chapter 36: Selling Skills – Questions, active listening, persuasion, closing, objections and trusted adviser
Chapter 37: First Meetings
Chapter 38: Pitching and Tenders
Chapter 39: Key Account Management
Chapter 40: Generating Recommendations and Referrals
Product details
| Published | 20 Sep 2018 |
|---|---|
| Format | Ebook (Epub & Mobi) |
| Edition | 1st |
| Pages | 368 |
| ISBN | 9781472957009 |
| Imprint | Bloomsbury Business |
| Publisher | Bloomsbury Publishing |
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