Chapter 1 Introduction
Part 2 Case Studies in American Culture
Chapter 3 Ross Perot's Expression of Sensitivity and Insensitivity with Diversity Issues during the 1992 Presidential Campaign
Chapter 4 Communication and Symbolism: The Development of the Symbolic Event in American Culture
Chapter 5 Communication within the American Counterculture
Chapter 6 An Analysis of the May 4, 1970, Kent State Shootings Using Smelser's Theory of Collective Behavior
Chapter 7 Organizational Culture and Conflict Resolution: A Study of a Greek Lettered Social Organization
Chapter 8 The Intrapersonal Issue of Maintaining Researcher Detachment in Communication Ethnography
Part 9 Case Studies in Cross-Cultural Contexts
Chapter 10 Faculty Dominance in a Group/Classroom Context: Comparing the United States and South Africa
Chapter 11 Seeking Human Communication Perspectives, Espoused by a Marginialized Group, to Perpetuate a More Inclusive Curriculum
Chapter 12 Guaging Your Cross-Cultural Sensitivity in Group/Classroom Contexts
Chapter 13 Enhancing the Group Learning Experience by Weaving Multicultural Themes into the Curriculum
Part 14 Case Studies in Applied Settings
Chapter 15 The Hospital Chaplain, Health Care Team, and the Need for Patient Representation in the Health Care Process
Chapter 16 The Role of the Hospital Chaplain in Orienting the Patient to the Processes Associated with the Health Care Team
Chapter 17 Analyzing C-SPAN in the Classroom to Improve Student Learning
Chapter 18 Emphasizing a Multicultural Climate as a Group Dynamic in the Classroom
Chapter 19 Public Speaking Instruction as a Group Experience
Chapter 20 A Systems Approach Analysis of Information Diffusion within an Organizational Telephone Service
Chapter 21 Researching Cross-Cultural Relations among Varied Racial/Ethnic Groups via C-SPAN Videotapes