The second edition is much improved and even more deserving of attention by managers, library system analysts, and students.

College & Research Libraries

A review of the first edition...noted that 'any library could profit from the application of these methods to its operations'...the same goes now-the more so-the second time around.

Information and Technology and Libraries

They make what can be a difficult subject easy to understand with straightforward and carefully thought through examples. This new and much improved edition should be a standard tool in the working collection of all library managers.

Wilson Library Bulletin