Dr. Patricia C Franks, Professor Emerita, San José State University, teaches courses in enterprise content management and digital preservation in the school of information. She earned her PhD in Organization and Management from Capella University. She is a Certified Archivist, Certified Records Manager, Information Governance Professional, and Certified Information Governance Officer. She is a member of ARMA International’s Company of Fellows, the CIGO Association Board of Directors, and Preservica’s Digital Preservation Sustainability Council. She is a past president of the National Association of Government Archivists and Records Administrators (NAGARA), author of Records and Information Management (3rd edition, 2025), and editor or co-editor of numerous research publications including The Handbook of Archival Practice. Her research interests lie in emerging technologies, especially artificial intelligence and blockchain technology, and their impact on records management and information governance.
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