Michael Lang’s continuing commitment to professionalizing the work of conflict management practitioners is evidenced by all he generously shares in this new edition on reflective practice. He includes interesting and unique perspectives of several practitioners in this edition, and their words and experiences add even more value to the increased number of resources included in this edition. This is a must-have for mediators, and other conflict specialists, including those studying and training to be practitioners.

Cinnie Noble, founder CINERGY Coaching; author of Conflict Management Coaching: The CINERGY Model and Conflict Mastery: Questions to Guide You

In a grounded and accessible writing style, replete with anecdotes from many mediators, this book makes a compelling case for the indispensability of reflective practice in the work of a conflict specialist. The new edition significantly expands the practical guides and resources, especially for reflective practice groups in the making. It is well worth a place on any practitioner's shelf.

Rochelle Arms Almengor, assistant professor, peace and social justice studies, Berea College

“Michael Lang continues to provide evidence for his argument that reflective practice is the key to developing excellence as a conflict resolution professional. This second edition, an important addition, provides collective wisdom about the experience and value of reflective practice. There are also many useful appendices to support those engaging in reflective practice themselves and those facilitating reflective practice groups. This book is truly essential reading for everyone in the conflict resolution field.”

Samantha Hardy, director and lead coach, The Conflict Management Academy; author of Conflict Coaching Fundamentals

This new edition adds valuable new material. In addition to more practical appendices, it includes a new chapter on reflective practice groups which are important because many people don’t have the discipline for self-reflection but blossom in reflective practice groups. It also includes a new chapter on reflective practice in training and education to help practitioners develop good reflective habits from the outset of their careers.

John Lande, Isidor Loeb Professor Emeritus, senior fellow, Center for the Study of Dispute Resolution, University of Missouri School of Law

With clear headings and stimulating questions and examples, Michael Lang provides a resource for the growth of every mediator, novice, and senior. This book provides the reader with the knowledge of how to learn while in practice, how to become more intentional and increase self-awareness.

Delma Sweeney, emeritus, director of mediation and conflict intervention, Edward M. Kennedy Institute, Maynooth University