A very readable description of the art of mediation by an acknowledged master in the field.

Sir Henry Brooke

This book is a breath of fresh air. It is a simple and convincing account of those basic human frailties – the need for self-esteem, the need for control – that can cause and exacerbate conflict; and it is a useful manual for all those mediators called on to unravel the knot, not by mere logic, but by an understanding of how people really work.

Boris Johnson

Each chapter of this book reveals some pearl of wisdom synthesized from the author's wide experience of law and psychotherapy, wisdom which will help you understand how the dispute developed but also, and more importantly,how best to resolve it.

Sir Alan Ward, Chair of the Civil Mediation Council